How working with us works.

Who these terms cover

These terms apply to the digital services of 4C Digital in Mississauga, Ontario: web development, AI and business automation, digital marketing and SEO, creative and video production, and custom software. They also cover our ready-made software and the print shop where stated below.

Quotes and scope

Every project starts with a written quote that lists the deliverables, the price and the number of rounds of changes included. Work outside the quote is quoted separately and agreed before it is done.

A quote is valid for 30 days. Prices are in Canadian dollars and HST is added.

Payment is in advance

All invoices are prepaid. Work does not start, and a monthly period does not begin, until your payment has been received in our account.

We accept Interac e-Transfer only. Please send it to the address shown on your invoice or order confirmation and put the invoice or order number in the message. A payment counts as received when it reaches our account.

Deposits over CA$300.00

Any order or invoice over CA$300.00 before HST needs a 60% deposit before work begins. The deposit is part of the price, not an extra charge: it is applied to your final invoice. The balance is due before go-live, handover or delivery.

The deposit is 60% of the invoice total, HST included, rounded to the cent. If the balance has not been paid, we hold go-live, handover or delivery until it is.

An order or invoice of CA$300.00 or less before HST is paid in full before work begins.

Monthly plans

Monthly plans are invoiced in advance and the month starts when payment is received. If payment has not arrived by the billing day, the plan is on hold and we do not start the month's work.

Each plan lists what it includes. Unused allowance does not carry over to the next month. You can cancel a plan at any time by writing to us before the next billing day. We then send no further invoice. The month you have already paid for is not refunded.

Refunds

Services: a payment or deposit for a service is refundable only if we have not started work on the job. Work has started when we have begun any part of it, such as design, writing, setup, development or scheduling time for it, or when we have bought or ordered anything for the job, such as a domain, a licence or stock images. Once work has started, payments are not refundable.

If a refund is due, we send it by Interac e-Transfer to the address that paid, within 5 business days. We keep any third-party costs we have already paid for you.

If we cancel a job or cannot deliver it, we refund everything you paid for work that has not been done.

Ready-made software: our software comes with a free trial so you can try it before you buy. Once a licence key has been issued, the purchase is not refundable.

Print shop: all print shop sales are final and not refundable. See the print shop section below.

Changes and revisions

Each package states how many rounds of changes are included. Extra rounds, new pages, new features and new artwork are quoted before they are done.

Your responsibilities

You provide the content, access and approvals we need, in good time. Third-party costs such as domain names, hosting and paid tools are billed at cost and are not included in our price unless the quote says so.

Print shop

Print orders are made to order and are prepaid. If we make a mistake in producing your order, we will reprint it using the same artwork, with no changes to the artwork. Changes to artwork are a new order.

Ownership

Once you have paid in full, you own the website content and designs we deliver to you. We keep our own tools, templates and general know-how. Third-party licences stay with their owners.

Custom software: software we build specifically for you belongs to you once you have paid in full. We keep our own tools, libraries and ready-made software, and we license those to you for use with what we built.

What we do not promise

We do not promise search rankings, traffic, leads or sales. We tell you what we changed and what we recommend.

Liability and law

Our liability for a service is limited to the amount you paid for that service, and we are not liable for lost profits or indirect losses. These terms are governed by the laws of Ontario and the federal laws of Canada.

Privacy and changes

How we handle your information is explained on our privacy page. We may update these terms, and the terms in force on the day you pay apply to that payment.

Last updated: 12 November 2026. Questions: admin@4cdigital.com. See also our privacy page.